Department of Facility Maintenance

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Department of Facility Maintenance

Ka ʻOihana Mālama Hale

Report a Pothole

To report a pothole on a City street anywhere on Oahu, please go to the Honolulu 311 website by clicking on the following link: https://honoluluhi.citysourced.com/default.aspx

While reporting a pothole through Honolulu 311 is the most effective and fastest method, for those who prefer or need to report a pothole over the phone, call (808) 768-7777. Please note that this number is only for potholes on City streets and not for any other issues.

For those who reported potholes previously through the online POTHOLE REQUEST FORM, this page will be inactive as of February 1, 2022.

If the pothole you want to report is on a State road, please call the State Pothole Report Phone Line at (808) 536-7852. For potholes on roads maintained by the Honolulu Authority for Rapid Transportation (HART), please call (808) 566-2299.

State Maintained Roads

  • Kalanianaole Hwy
  • H1 Fwy, H2 Fwy and H3 Fwy (including on and off ramps)
  • Likelike Hwy
  • Fort Weaver Rd
  • Most of Kamehameha Hwy
  • Vineyard Blvd
  • Kahekili Hwy
  • Pali Hwy (from Vineyard Blvd to Kailua Rd)
  • Nimitz Hwy
  • Most of Farrington Hwy
  • Ala Moana Blvd
  • Liliha St (between H1 Fwy and N King St)

HART Maintained Roads

 

  • Kamehameha Hwy (from Arizona Memorial Place/Kalaloa Street to the H1 Freeway ramps)
  • Nimitz Hwy (from Iwilei Road to Halekauwila Street)
Along with pot holes, other issues on City property such as sidewalk hazards, damaged street signs and graffiti, can all be reported on the Honolulu 311 website. Or, you can file reports on the fly from your smart phone through a free downloadable app; just search for Honolulu 311 in your app store.

Directions on How to Submit a Report on the Honolulu 311 Website

Screenshot of the Honolulu 311 homepage
Screenshot of the Honolulu 311 homepage
To begin filing a report, click on the "Requests" icon.
To begin filing a report, click on the "Requests" icon.
Click on "Create a Request" on the pop-up menu
Click on "Create a Request" on the pop-up menu
Click on "Create anonymously to report a pothole without providing a name or contact information. However, you will not receive a follow up if more details are requires.
Click on "Create anonymously to report a pothole without providing a name or contact information. However, you will not receive a follow up if more details are requires.
If you would like to receive a follow up, be contacted for more information, or have many potholes to report, create an account to provide your name and contact information.
If you would like to receive a follow up, be contacted for more information, or have many potholes to report, create an account to provide your name and contact information.
To create an account, fill in the information requested on the "CREATE AN ACCOUNT" page. When finished, click on "Create Account".
To create an account, fill in the information requested on the "CREATE AN ACCOUNT" page. When finished, click on "Create Account".
This is your account page. Click on the "Requests" icon to report a pothole.
This is your account page. Click on the "Requests" icon to report a pothole.
Click on "Create a Request" on the pop up menu.
Click on "Create a Request" on the pop up menu.
Click on "Select a Report Type". NOTE: If you choose to report anonymously, after clicking on "Create Anonymously" you will be taken directly to this page.
Click on "Select a Report Type". NOTE: If you choose to report anonymously, after clicking on "Create Anonymously" you will be taken directly to this page.
Click on "Streets & Transportation".
Click on "Streets & Transportation".
Click on "Pothole".
Click on "Pothole".
Click anywhere on the map.
Click anywhere on the map.
Type in the address nearest the pothole location and press "enter" or "return" on your keyboard. If you don't have an address, search the map using your computer's mouse. Click and hold the mouse move the map around.
Type in the address nearest the pothole location and press "enter" or "return" on your keyboard. If you don't have an address, search the map using your computer's mouse. Click and hold the mouse move the map around.
Zoom in and out of the map using your mouse scroll wheel, or click on the plus and minus symbols.
Zoom in and out of the map using your mouse scroll wheel, or click on the plus and minus symbols.
Single click on the location of the pothole on the map to drop a place marker.
Single click on the location of the pothole on the map to drop a place marker.
Click on "done" when finished.
Click on "done" when finished.
Click on "Tell us more details".
Click on "Tell us more details".
Type in as much detail as possible about the pothole, including size, shape, location in the road, nearest landmarks, etc.
Type in as much detail as possible about the pothole, including size, shape, location in the road, nearest landmarks, etc.
Click on "DONE" when finished.
Click on "DONE" when finished.
Click "Add photos, videos, or audio" to upload a photo or video of the pothole. (Optional)
Click "Add photos, videos, or audio" to upload a photo or video of the pothole. (Optional)
Double click on the photo(s) you want to upload from your computer.
Double click on the photo(s) you want to upload from your computer.
Click on "Keep this request private" if you don't want your report visible to the public. Note:Your name and private information is not visible on any report on the publically viewable list.
Click on "Keep this request private" if you don't want your report visible to the public. Note:Your name and private information is not visible on any report on the publically viewable list.
Click on "Submit" to finish your report.
Click on "Submit" to finish your report.
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